Frequently Asked Questions

How do I reset my password?

On the login screen, tap Forgot Password, enter your registered email, and follow the OTP verification steps to set a new password.

How do I enable biometric login?

Go to Settings > Biometric Login and turn it on. You may be asked to authenticate once to confirm activation.

What is MPIN and how do I set it up?

MPIN is a 4–6 digit security PIN used to authorize sensitive actions in the app. You can set it up from Profile > MPIN Management. Keep it private and do not share it with anyone.

How do I report suspicious activity on my account?

Immediately change your password and MPIN, then contact support through Help & FAQ > Contact Support with details of the suspicious activity.

Is there a minimum redemption amount?

Yes. The minimum redemption amount depends on platform settings, account level, country, and the available redemption method.

What is Boost Share?

Boost Share is a feature on E-Global that allows eligible users, creators, or promoters to share approved links through a special E-Global landing page. The page may include content details, banners, narration, action buttons, and a link to visit the original content.

How does Boost Share work?

A user submits or creates an approved share link. E-Global generates a special landing page where visitors can view the shared content details and choose to visit the original source.

Can I use Boost Share for any link?

No. Only approved links that follow platform rules, content standards, and policy requirements can be used.

How does Boost Share engagement work?

Boost Share engagement may be tracked based on valid visits, approved user actions, content interaction, and other platform rules. Invalid, repeated, skipped, automated, or suspicious activity may not count.

How is Boost Share different from Direct Share?

Boost Share mainly promotes approved links through a special landing page, while Direct Share allows eligible users to create or submit promotional content directly for sharing based on platform rules.

What happens when someone clicks “Visit Original Content”?

The user will be redirected to the original platform or website. The page should show a simple message like “Redirecting to original content…”, not “Loading ad.”

Does Boost Share guarantee rewards?

No. Boost Share does not guarantee any reward. Any reward, where applicable, depends on eligible activity, approved engagement records, validation rules, and platform settings.

Why is my Boost Share content pending?

Your Boost Share content may remain pending while the platform reviews the link, checks the content, verifies compliance, or confirms that it meets the required sharing rules.

Why was my Boost Share content rejected?

Boost Share content may be rejected if it violates platform rules, contains misleading information, uses prohibited content, has copyright issues, or does not meet the required approval standard.

What happens when someone clicks “Visit Original Content”?

The person will be redirected to the approved original platform, website, video, blog, or content source. The page should show a simple message like “Redirecting to original content…

Can Boost Share be used for business or creator promotion?

Yes. Boost Share may be used for approved business, creator, product, service, video, blog, or campaign promotion, provided the content follows E-Global rules and platform approval requirements.

What is a Connect Code?

A Connect Code is a code used to connect eligible users within selected platform features such as ELP and does not guarantee any reward.

How do I use a Connect Code?

Enter the Connect Code where required during the eligible feature setup or package activation process.

Can everyone use ELP packages?

No. ELP is optional and only available to selected or eligible users who meet the platform requirements.

How do I upgrade my package?

Go to Wallet ? Packages, select the tier you want to upgrade to, and complete the payment. Upgrades are processed instantly.

What are packages?

Packages are optional platform feature access levels that allow eligible users to participate in selected activities based on the rules of each package.

How do I activate a package?

Go to the package section, select the package available to you, review the requirements, and complete the activation process.

What is Direct Share?

Direct Share is a feature on E-Global that allows eligible users to create and share approved promotional content directly through the platform. It helps users promote selected links, videos, products, services, or campaigns using platform-approved sharing rules.

How is Direct Share different from Boost Share?

Boost Share is mainly used to promote approved links through a special E-Global landing page, while Direct Share allows eligible users to create or submit promotional content directly for sharing based on the rules set by the platform.

Can I use Direct Share for any link or content?

No. Direct Share content must follow E-Global rules, content standards, copyright policy, and platform approval requirements. Content that is misleading, harmful, illegal, or against platform policy may be rejected or removed.

Does Direct Share guarantee rewards

No. Direct Share does not guarantee any reward. Any reward, where applicable, depends on eligible activity, approved engagement records, validation rules, and platform settings.

How does Direct Share engagement work?

Direct Share engagement may be tracked based on valid visits, approved user actions, content interaction, and other platform rules. Invalid, repeated, skipped, automated, or suspicious activity may not count.

Why is my Direct Share content pending?

Your Direct Share content may remain pending while the platform reviews the content, checks the link, verifies compliance, or confirms that it meets the required sharing rules.

Why was my Direct Share content rejected?

Direct Share content may be rejected if it violates platform rules, contains misleading information, uses prohibited content, has copyright issues, or does not meet the required approval standard.

Can I edit or delete my Direct Share content?

Yes, where the option is available. You may edit or delete your Direct Share content from the relevant section in the app. Some submitted or approved campaigns may be restricted depending on platform settings.

What happens when someone opens my Direct Share link?

The person may be taken to an approved E-Global landing page or directed to the approved content destination, depending on how the Direct Share campaign was created and configured.

Can Direct Share be used for business promotion?

Yes. Direct Share may be used for approved business, creator, product, service, or campaign promotion, provided the content follows E-Global rules and platform approval requirements.

What is E-Spark Gifting?

E-Spark Gifting allows users to support creators by sending eligible EGPoints as gifts on supported content.

Can I gift any creator?

You can gift creators where the E-Spark Gifting feature is available and active.

Are gifted EGPoints refundable?

No. Once a gift is successfully sent, it may not be refundable unless the platform confirms an error.

How do I create an account?

Download the app, tap 'Register', fill in your name, email, and phone number, then verify your email with the OTP sent to you.

How do I verify my account (KYC)?

Go to Profile ? KYC Verification. Upload a valid government-issued ID and a selfie. Verification usually takes 24–48 hours.

What is the Watch & Earn feature?

Watch & Earn is a short-form video section where users can discover content and participate in eligible engagement activities. Rewards, where applicable, are based on approved platform rules and validated activity records.

What is E-Global Hive?

E-Global Hive is a social media and digital engagement platform where users can discover content, support creators, participate in sharing activities, and use EGPoints within eligible platform features.

What are EGPoints?

EGPoints are internal participation units used inside E-Global Hive for eligible activities such as gifting, sharing, packages, and other approved features. EGPoints are not cash, not securities, and do not make E-Global Hive a bank or investment platform.

How do I update my profile?

Go to Profile, tap Edit Profile, update your details, and save the changes.

How do I contact support?

Go to Help & FAQ > Contact Support or use the support options available on the website and app.

Is my personal information safe?

E-Global Hive applies security and privacy measures to protect user information. Users should also keep their login details, MPIN, and OTP private.

Will E-Global Hive ask for my password or OTP?

No. E-Global Hive support will never ask you to share your password, MPIN, or OTP.

How do I delete or deactivate my account?

Go to the account settings section or contact support to request account deletion or deactivation according to the platform policy.

How do I redeem my eligible Reward Balance?

Go to Redemption, select your available eligible Reward Balance, choose your preferred redemption method, enter the required details, and confirm with your MPIN or OTP.

Which balance can be redeemed?

Only the eligible Reward Balance marked as redeemable can be redeemed. Some balances are used only inside the platform and may not be redeemable.

What redemption methods are available?

Available redemption methods may include supported bank transfer, mobile money, or approved digital payment options, depending on your country, account level, and platform settings.

Why is my redemption request pending?

A redemption request may remain pending while the platform verifies your account, confirms eligibility, reviews the balance source, or processes the request through the approved payment method.

Why was my redemption request rejected?

A redemption request may be rejected if your account is not verified, the balance is not eligible, the payment details are incorrect, or the request does not meet platform redemption rules.

How long does redemption take?

Redemption processing time may vary depending on verification, payment provider processing, country, and platform review. You will be notified once the request is completed.

Can I earn by simply watching ads?

No. E-Global Hive does not operate as a “watch ads and get paid” platform. Rewards are based on eligible platform engagement, approved activity records, and revenue distribution rules.

What are EGP Points?

EGPoints are internal participation units used inside E-Global Hive for eligible activities. They are not cash, not securities, and are only used according to platform rules.

Why have I not received my reward yet?

Some rewards may remain pending while the platform validates the activity, reviews eligibility, or completes batch processing. You will be notified when the reward status is updated.

Is there a minimum redemption amount?

Yes. The minimum redemption amount depends on platform settings, account level, country, and the available redemption method.

How are rewards calculated?

Rewards are calculated based on eligible platform activities, approved engagement records, and the reward rules set by the platform. Some rewards may be processed in batches before they are released.

Why is my reward showing as processing?

Processing means the platform is still validating the activity or waiting for admin review before the reward is confirmed and released.

What does Proposed Reward mean?

Proposed Reward means the system or admin has estimated the reward, but it has not yet been finally released.

What does Released Reward mean?

Released Reward means the reward has been approved and added to your available balance according to platform rules.

What does Processing mean?

Processing means the platform is still validating the activity or waiting for admin review before the reward is confirmed.

How do I upload a video?

Go to the video upload section, select your video, add the required details, choose the correct category, and submit it for processing or review.

How long does video review take?

Video review time may vary depending on file size, content checks, and platform review. You will receive a notification once your video is approved or if changes are required.

Can I delete my uploaded video?

Yes. Go to Profile > My Videos, open the options menu on the video, and select Delete. Deleted videos may not be recovered.

Why was my content removed or hidden?

Content may be removed or hidden if it violates platform rules, copyright rules, community standards, or moderation policies.

Why is my video still processing?

Video processing may take some time depending on file size, network strength, and server processing. Please wait for the upload and processing to complete.

Why was my content removed or hidden?

Content may be removed or hidden if it violates platform rules, copyright rules, community standards, or moderation policies.

How do I report a content issue?

Open the content, use the report option, and provide the reason for your report. The moderation team will review it.